Effective September 20, 2026.
If payment has been made but automated generation has not started, you may request cancellation and a full refund. Once generation starts, change-of-mind refunds are generally unavailable because third-party production costs are incurred, except where required by law.
If a failure attributable to Crelira prevents delivery after the normal retry process, a full refund may be available when no usable deliverables were provided, or a proportional refund for an undelivered portion. Quality or delivery issues should be reported within 7 days so a reasonable regeneration or correction can be attempted where appropriate.
Approved refunds are issued through the original payment provider. Bank or card posting time is controlled by the payment network.